Enterprise Content Management, done properly
Every organisation runs on information: contracts, records, invoices, correspondence, drawings, policies. Enterprise Content Management (ECM) is the discipline of capturing that information, governing it across its entire lifecycle, and making it easy to find and act on. Servpro designs, implements and manages ECM solutions built on the industry-leading OpenText platform, so your teams spend less time hunting for documents and more time using them.
Servpro & OpenText
Servpro specialises in OpenText Content Management (Extended ECM), which is a platform that securely governs the information lifecycle and connects content directly into the applications your business already uses, including SAP, Microsoft 365 and Salesforce. As a dedicated ECM team, we handle the strategy, architecture, implementation, integration and ongoing support that turn the platform into a solution that fits how your organisation actually works.
What the platform delivers
A single, governed source of truth. Content is structured, classified and searchable across departments and systems, so the right information is always one search away.
Content inside your business applications. Extended ECM surfaces the right documents directly within SAP, Microsoft 365, Salesforce and other core systems — no switching tools, no duplicate copies.
Lifecycle governance and compliance. Records are managed from creation and active use through to retention and defensible disposition, supporting audit and regulatory requirements.
AI that works for your people. OpenText’s built-in AI (Content Aviator) brings conversational search, content discovery, summarisation and translation to everyday work — helping staff find and understand information faster.
Deploy your way. On-premises, hybrid, private cloud or SaaS — the platform adapts to your security and infrastructure requirements.
Our ECM services
Records Management. Intelligent governance of your business content across its entire lifecycle, from creation and use through to maintenance and disposition.
Workflow & Automation. Automate document-centric processes with scheduled and event-based bots and built-in notifications to improve efficiency and control.
Capture & AI+. Auto-capture content from documents, email and scanned images, with AI-powered filing, discovery and policy summarisation.
System Integration (Extended ECM). Connect content seamlessly into SAP, Microsoft 365, Salesforce and other line-of-business applications.
Implementation & Rollout. End-to-end delivery, from solution design through configuration, migration and go-live.
Support & Managed Services. Proactive maintenance, monitoring and technical support to keep your platform healthy and performing.